TechMe Solutions Support

TechMe Solutions – Support Center

If you experienced a service issue, need to cancel an appointment, or wish to request a refund, this page will guide you through the process. Our goal is to provide clear, fair, and timely support for all customers.

Contact Support

For all service-related inquiries, cancellations, or refund requests, you may contact us using:

Email: abrown@techmesolutions.tech
Phone: (623) 258-9845
Support Hours:
Monday–Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

We typically respond within 24–48 business hours.

Service Issue Assistance

If you had a problem during or after a service (remote support, device repair, installation, consultation, or technician visit), please include the following information in your support request:

• Full name
• Service date and type
• Description of the issue
• Any photos, screenshots, or technician notes
• Preferred resolution (follow-up support, new appointment, refund review)

After reviewing your request, we will determine whether additional troubleshooting, a technician follow-up, service credit, or refund eligibility applies.

Cancellation Policy

• Appointments may be canceled or rescheduled up to 12 hours before the scheduled time without penalty.
• Same-day cancellations may be subject to a cancellation fee based on technician scheduling and travel.
• Appointments canceled after the technician has arrived or service has begun are considered in progress and are not eligible for full refunds.

Refund Policy

Refund requests may be approved only in certain cases, such as:

• The issue was not resolved after reasonable troubleshooting
• Service was not completed as described
• Incorrect billing or duplicate charges
• No service or support was delivered

Refunds are processed within 5–10 business days after approval.

Refunds will not be issued for:

• Completed or partially completed services
• Cancellations made after technician arrival
• Change of mind or issues outside agreed service scope
• Damage or issues caused after service completion

How to Submit a Refund or Service Issue Request

To file a request, email support@techmesolutions.com with the subject line:

Refund Request – [Service Date]
or
Service Issue – [Service Type]

Include the following in your message:

• Full name
• Email or phone number
• Appointment details
• Issue description or reason for refund request
• Supporting documents (photos, invoices, technician notes, etc., if available)

Service Guarantee

We are committed to quality service. If your issue continues after support, we may offer:

• Follow-up remote troubleshooting
• On-site technician visit, if applicable
• Service credit or partial refund, based on eligibility

Access Service History and Records

If your service was scheduled through the TechMe Solutions app or website, you may access:

• Past orders and appointment history
• Technician service notes
• Invoices and receipts
• Open or track support requests