Privacy Policy

Last Updated: [Update Date]

TechMe Solutions (“we”, “our”, or “us”) operates the TechMe Solutions mobile app and website (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app, website, or related IT support services.

By using the Service, you consent to the practices described in this policy.

1. Information We Collect

a. Personal Information (provided by user):
• Name, phone number, email address
• Service address or business location (if provided for on-site visits)
• Device information submitted for support (model, serial number, issue details)
• Payment information (handled securely by Stripe, Wix Payments, PayPal — not stored by us)

b. Automatically Collected Information:
• IP address, device type, browser type, operating system
• Usage data, app activity, service requests
• Location data (only when permission is granted for technician dispatch)

c. Third-Party Integrations (if used):
• Google Workspace, Microsoft 365, Zendesk, or remote support tools (AnyDesk, TeamViewer)

We do not collect any biometric data, health data, or sensitive personal information.

2. How We Use Your Information

We use collected information for:

• Providing IT support, scheduling, and technician services
• Remote troubleshooting assistance at your request
• Account creation, authentication, and order tracking
• Customer communication, support, and updates
• Send invoices, service reports, and receipts
• Improve app performance, security, and user experience

We do not sell or rent personal data under any circumstances.

3. Sharing of Information

We may share necessary information only with:
• Service technicians contracted to provide support
• Secure payment processing partners
• Remote connectivity tools when used (TeamViewer, AnyDesk)
• Legal authorities if required by law

All service providers are bound by confidentiality and data protection agreements.

4. Data Security

We use encryption, secure hosting, SSL protection, and access controls to protect your information. While no system can guarantee 100% security, we take all reasonable measures to protect your data.

5. Your Rights

You have the right to:
• Request access, correction, or deletion of your data
• Opt out of communications or marketing emails
• Withdraw consent for location or data sharing
• Request a copy of your stored information

Contact us at support@techmesolutions.com to submit data requests.

6. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children.

7. Changes to This Policy

We may update this policy from time to time. Updates will be posted here with a revised “Last Updated” date.

8. Contact Information

If you have questions about this Privacy Policy, please contact:
TechMe Solutions
Email: Abrown@techmesolutions.tech
Website: www.techmesolutions.tech
Location: Phoenix, AZ